Customer Service Advisor – Durham

23rd January 2026:

We have new amazing job vacancy at our branch in Durham

Due to increasing volumes a new vacancy has arisen for an additional Customer Service Advisor within our busy accident repair centre, location in Durham.

Main purpose of Job:

Duties include dealing with customer requirements for vehicle repair in an efficient and courteous manner and to ensure a high standard of customer service.

Key Objectives and Tasks:

You will provide a service that books, as applicable, vehicles in and out in a manner that minimises customer waiting time. To operate the courtesy car provision in an efficient manner in order to ensure complete customer satisfaction.
Ensure that customers are greeted in a professional manner, and the estimator formally introduces the company.
Ensure that all customers’ data is effectively captured and recorded in a legible format onto the manual estimate sheet; in line with GDPR regulations.
Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer.
On completion of the job, collect payment from the customer paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies.
Be aware of and adhere to all health and safety regulations and policies applicable to your position or environment.

Experience, Qualifications and Training:

Experience of working in an administration/customer service reception role is essential.
Specific training and coaching will be given on site for the successful applicant who has a positive attitude and wants to be part of an amazing team.