Insurance Claims

You May Have Been Referred To Us By Your Insurer

If you’ve been referred to us from your Insurance Provider, then you can be assured that you’re in good hands and we’ll do everything we can to get your vehicle repaired and back on the road as soon as possible.

If your Insurance Provider has not referred you to us, but you’d like us to carry out your repairs, this isn’t a problem as we’re approved by many of the major insurance providers in the UK, you’ll just need to inform your insurer that you’d like your repairs to be done by Turners.

Insurance Claims

Turners Accident Repair Can Help You Register a Claim on Your Behelf

If you’ve already reported your accident to your insurer, they will provide us with all of the required authorities to commence with the repairs on your vehicle, or if you’d like, we can help you to register your claim on your behalf.

Your insurance policy will determine the level of cover you have on your policy and also detail how you should go about making a claim and any excesses you have on your policy. It will also detail if you have opted to have a courtesy car for the duration of your repairs, but if you don’t have this on your policy we can arrange for you to have a courtesy car, subject to availability, should you require one.

Your insurance excess will need to be paid to us on completion of repairs, please refer to your policy documents for full details.

Had an accident?

Customer Service

We pride ourselves in providing an outstanding service to our customers

Our excellent customer service programme and sophisticated operating system enables us to provide our customers with a service that’s second to none.

Had an accident?

I used the online tracker to track my repair and called a couple of times to see how they were getting on. The staff on reception were all so helpful and friendly I cant fault them. They have repaired my car beautifully it looks brand new! Thank you so much Turners, I hope I won’t need you again but if I ever do, I won’t hesitate to use your services! Thank you!

Bethany G

I used Turners recently after having an accident. I found the customer service to be excellent and they kept me informed of what was happening with my car. The work competed was of a high standard and the car was valeted inside and out before being returned to me promptly

Andy U

My car went into Turners for repairs after a none fault accident and they were brilliant from the start. The receptionist was super friendly, the phone was always answered and emails always responded to, you never felt left in the dark. They kept me up to date with my repairs, and it came back to me looking spotless. If I need any bodywork doing I will definitely return.

Joanne A
The most professional company I’ve ever encountered. My Skoda was in a small collision, these guys sorted a courtesy car for us, made the car look brand new and went the extra mile to clean it inside and out. Everyone we spoke to was super friendly and the quality of work is outstanding. Highly recommend!
Danny H
I had an accident in my Nissan Qashqai in the snow with severe front end damage . Turners staff were very helpful and friendly and the quality of the repair and paintwork is absolutely superb. I would have no hesitation in recommending them to anyone. Brilliant!
Tony C

I had my car repaired by Turners very recently for a no fault insurance repair. The service has been second to none, absolutely fantastic. Everyone that I dealt with on the phone was really informative and friendly. The repairs were completed in the time frame given, and replacement car provided and dropped off to my door. They picked up my car to take to the garage and all was dealt with very smoothly. They’ve done a brilliant job. 100% recommend.

Gem P

Can not recommend enough the repairs were carried out to a high standard thank you to all involved in the repairs and a special thank you to both receptionists Kirsty and Chloe for all your help and updates throughout the repairs

Clair F

Recent body shop. Repairs completed here. Insurance recommended repairer. Service was excellent. Quality repair and professional and quick service from all including recovery driver and reception. Will return if I need body shop services in future. Thank You.

Scott F
I want to say thank you to Kirk who dealt with my Volvo V40 –  you have done a phenomenal job. I know how hard it can be to match reds perfectly it is a very hard colour. I also want to say a warm hearted thank you to the lady on the reception desk who was also exceptionally professional and so lovely to speak to.
Lexie B