About Us
About Turners Accident Repair
Turners, a family run accident and repair business established in 1969, is the trusted partner for many of the UK’s major insurance companies and fleet operators for their vehicle accident repair provision. With purpose built, high-tech bodyshops and investment in the very latest vehicle repair techniques and ideologies we ensure a fast and efficient service to all of our customers.
Since Terry Turner started the business in 1969, Turners Accident Repair has earned an enviable reputation for delivering quality vehicle repairs with an outstanding trustworthy service to our customers across all of our sites. The business is now run by Stuart Turner who took over when his dad, Terry, retired, and works alongside his own son, Tom, who is also a company director.
A Reputation 50 Years in the Making
Repair Tracking
Using a mix of both modern and traditional systems, we give our customers the choice on how they want contact throughout their repair journey, be that regular updates via the telephone, text messages or emails, or provide them with online tracking facilities to action themselves if this is the method they prefer.
Complaint Management
Complaint management is something we’re proud of even though complaints are an exception to our business, not the norm, we log and track all complaints that come through our business and welcome them as a tool to improve and develop the services we offer. We aim to resolve any complaints as swiftly as possible.
Customer Surveys
We conduct surveys at the end of every repair for customers who have provided us with their email addresses and record and monitor all comments and scores to help us further develop and grow our business.
Our Team
Our team pride themselves on the quality and speed of repairs
With our committed and dedicated teams, who all have a vested interest in the success and development of our business, we pride ourselves on the longevity of our corporate client contracts and the outstanding levels of workmanship we provide.
Turners Accident Repair hold BS 10125 and all of our technicians are fully ATA or NVQ accredited.
Turner’s CSR
Corporate Social Responsibility
Customer Service
We pride ourselves in providing an outstanding service to our customers
Our excellent customer service programme and sophisticated operating system enables us to provide our customers with a service that’s second to none.
“Great service and always keeping me up to date with the repairs thank you.”
“Excellent service.”
“Polite staff and great service.”
“Service was fast and efficient.”
“1st class service having a had a bad experience with another local branch of same company wasn’t expecting the service I received. From start to finish it was great communication, very fast turnaround (11 days but that was cos of Easter hols or would have been a week). Car perfect condition and a valet (that was much needed). Polite and courteous staff both f2f and over phone, cannot fault the service or repair to my car.”
