About Us
About Turners Accident Repair
Turners, a family run accident and repair business established in 1969, is the trusted partner for many of the UK’s major insurance companies and fleet operators for their vehicle accident repair provision. With purpose built, high-tech bodyshops and investment in the very latest vehicle repair techniques and ideologies we ensure a fast and efficient service to all of our customers.
Since Terry Turner started the business in 1969, Turners Accident Repair has earned an enviable reputation for delivering quality vehicle repairs with an outstanding trustworthy service to our customers across all of our sites. The business is now run by Stuart Turner who took over when his dad, Terry, retired, and works alongside his own son, Tom, who is also a company director.
A Reputation 50 Years in the Making
Repair Tracking
Using a mix of both modern and traditional systems, we give our customers the choice on how they want contact throughout their repair journey, be that regular updates via the telephone, text messages or emails, or provide them with online tracking facilities to action themselves if this is the method they prefer.
Complaint Management
Complaint management is something we’re proud of even though complaints are an exception to our business, not the norm, we log and track all complaints that come through our business and welcome them as a tool to improve and develop the services we offer. We aim to resolve any complaints as swiftly as possible.
Customer Surveys
We conduct surveys at the end of every repair for customers who have provided us with their email addresses and record and monitor all comments and scores to help us further develop and grow our business.
Our Team
Our team pride themselves on the quality and speed of repairs
With our committed and dedicated teams, who all have a vested interest in the success and development of our business, we pride ourselves on the longevity of our corporate client contracts and the outstanding levels of workmanship we provide.
Turners Accident Repair hold BS 10125 and all of our technicians are fully ATA or NVQ accredited.
Turner’s CSR
Corporate Social Responsibility
Customer Service
We pride ourselves in providing an outstanding service to our customers
Our excellent customer service programme and sophisticated operating system enables us to provide our customers with a service that’s second to none.
Excellent service from Turner’s garage. I received several courtesy phone calls regarding the progress of the repairs to my car. Every person I spoke to was friendly. The finished result on my car was excellent. I’ve never such service from a garage dealing with an insurance claim.
Car repaired to a good standard.
Great company, kept in touch before and throughout while my car was in repair. Repair was done quickly and my car came back lovely and clean. Thank you.
Great service, contact from repairers as promised by insurer. Car booked in when courtesy car available. Collected within very tight time window due to previously booked medical appointments. Car repaired quickly (4 days) and again returned within tight time window for same reason (before 08:30). Overall brilliant service, highly recommended.
