About Us

About Turners Accident Repair

Turners, a family run accident and repair business established in 1969, is the trusted partner for many of the UK’s major insurance companies and fleet operators for their vehicle accident repair provision. With purpose built, high-tech bodyshops and investment in the very latest vehicle repair techniques and ideologies we ensure a fast and efficient service to all of our customers.

Since Terry Turner started the business in 1969, Turners Accident Repair has earned an enviable reputation for delivering quality vehicle repairs with an outstanding trustworthy service to our customers across all of our sites. The business is now run by Stuart Turner who took over when his dad, Terry, retired, and works alongside his own son, Tom, who is also a company director.

A Reputation 50 Years in the Making

Customer Service

We pride ourselves in providing an outstanding service to our customers

Our excellent customer service programme and sophisticated operating system enables us to provide our customers with a service that’s second to none.

Had an accident?

Repair Tracking

Using a mix of both modern and traditional systems, we give our customers the choice on how they want contact throughout their repair journey, be that regular updates via the telephone, text messages or emails, or provide them with online tracking facilities to action themselves if this is the method they prefer.

Complaint Management

Complaint management is something we’re proud of even though complaints are an exception to our business, not the norm, we log and track all complaints that come through our business and welcome them as a tool to improve and develop the services we offer. We aim to resolve any complaints as swiftly as possible.

Customer Serveys

We conduct surveys at the end of every repair for customers who have provided us with their email addresses and record and monitor all comments and scores to help us further develop and grow our business.

Our Team

Our team pride themselves on the quality and speed of repairs

With our committed and dedicated teams, who all have a vested interest in the success and development of our business, we pride ourselves on the longevity of our corporate client contracts and the outstanding levels of workmanship we provide.

Turners Accident Repair hold BS 10125 and all of our technicians are fully ATA or NVQ accredited.

Turner’s CSR

Corporate Social Responsibility

Here at Turners we recognise that as a leading business in accident repair we have a responsibility to conduct our business to the highest of standards and ethics.
Throughout our business we always consider the impact of our activities not only on our customers and our team but in the wider area of our community and the environment.
There is strict legislation around the waste management in the automotive industry and we work closely with our waste management company to ensure that we adhere to these rules at all times which includes recycling of plastics, cardboard, solvents and oils.
Customer Service

We pride ourselves in providing an outstanding service to our customers

Our excellent customer service programme and sophisticated operating system enables us to provide our customers with a service that’s second to none.

View our reviews on Trustpilot

Had an accident?

Kept me updated all the time. Great communication and the repair was flawless.

Khalid – May 2024

All the staff very helpful and professional. Excellent repair.

Lydia – May 2024

Quick, good quality repair. Friendly courteous staff

Andrew – May 2024

Great service and communication

Rachel – May 2024

Such an easy experience! My car looks brand new and is perfect!

Minnie – May 2024