FAQs

Frequently Asked Questions

Below you’ll find some of the most common questions we’re asked by our customers, but if you can’t find what you’re looking for please contact our customer services team at the appropriate branch.

Remember you can follow the progress of your repair using our 24-hour on-line job progress monitoring system by clicking on the Track Your Repair

Different insurance companies provide different guarantees so the length of your guarantee is dependent on the terms of your policy. To confirm the length of guarantee for any repair carried out please check your policy or ask your policy provider.

No. The products we use to repair vehicles are approved by manufacturers and will not invalidate your warranty.

We can only do work that is approved by your insurance company and is directly related to the circumstances of the accident. If you are unsure about what work should be done, you should contact your insurance company.

Yes, and it will probably be cheaper for you to have any extra work done at the same time as your other repair.

We can arrange this for you.

  1. Any contributions to the cost of the repair, as specified by your insurance company
  2. VAT (if you are VAT registered)
  3. Re-delivery charges, if applicable
  4. Any costs relating to the courtesy car (for example, extended usage fees, any damage caused whilst in your posession)

This depends on the insurer – some insurance companies instruct us to use third-party parts on vehicles aged 3 years or older.

We will give you dates on which we will collect and deliver your vehicle, and we will try to specify accurate times (although we recommend you make yourself available all day in case of delays).

 

We do our best to collect and deliver customer vehicles using a transport truck, but sometimes this is not possible. In these circumstances, we will drive your car on the road. If you would not like us to do this, please contact us before we collect your car.

This depends on the work that needs to be undertaken. It is important to bear in mind that delays may occur due to manufacturer’s parts not being readily available, unforeseen repairs or parts being required, or your insurance company needing to inspect the vehicle.

Below is a link to a guide on taking a photo of damage to your vehicle. This will help us give you the most accurate cost of repair

Customer Service

We pride ourselves in providing an outstanding service to our customers

Our excellent customer service programme and sophisticated operating system enables us to provide our customers with a service that’s second to none.

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Feedback From Our Customers
“1st class service having a had a bad experience with another local branch of same company wasn’t expecting the service I received. From start to finish it was great communication, very fast turnaround (11 days but that was cos of Easter hols or would have been a week). Car perfect condition and a valet (that was much needed). Polite and courteous staff both f2f and over phone, cannot fault the service or repair to my car.”
Andrew, May 2025
“Polite staff and great service.”
Yvonne, May 2025
“Great service and always keeping me up to date with the repairs thank you.”
Leanne, May 2025
“Excellent service.”
Alana, May 2025
“Service was fast and efficient.”
Brian, June 2025