Frequently Asked Questions

Below you’ll find some of the most common questions we’re asked by our customers, but if you can’t find what you’re looking for please contact our customer services team at the appropriate branch.

Remember you can follow the progress of your repair using our 24-hour on-line job progress monitoring system by clicking on the Track Your Repair

Different insurance companies provide different guarantees so the length of your guarantee is dependent on the terms of your policy. To confirm the length of guarantee for any repair carried out please check your policy or ask your policy provider.

No. The products we use to repair vehicles are approved by manufacturers and will not invalidate your warranty.

We can only do work that is approved by your insurance company and is directly related to the circumstances of the accident. If you are unsure about what work should be done, you should contact your insurance company.

Yes, and it will probably be cheaper for you to have any extra work done at the same time as your other repair.

We can arrange this for you.

  1. Any contributions to the cost of the repair, as specified by your insurance company
  2. VAT (if you are VAT registered)
  3. Re-delivery charges, if applicable
  4. Any costs relating to the courtesy car (for example, extended usage fees, any damage caused whilst in your posession)

This depends on the insurer – some insurance companies instruct us to use third-party parts on vehicles aged 3 years or older.

We will give you dates on which we will collect and deliver your vehicle, and we will try to specify accurate times (although we recommend you make yourself available all day in case of delays).


We do our best to collect and deliver customer vehicles using a transport truck, but sometimes this is not possible. In these circumstances, we will drive your car on the road. If you would not like us to do this, please contact us before we collect your car.

This depends on the work that needs to be undertaken. It is important to bear in mind that delays may occur due to manufacturer’s parts not being readily available, unforeseen repairs or parts being required, or your insurance company needing to inspect the vehicle.

Below is a link to a guide on taking a photo of damage to your vehicle. This will help us give you the most accurate cost of repair

Customer Service

We pride ourselves in providing an outstanding service to our customers

Our excellent customer service programme and sophisticated operating system enables us to provide our customers with a service that’s second to none.

Had an accident?

Can not recommend enough the repairs were carried out to a high standard thank you to all involved in the repairs and a special thank you to both receptionists Kirsty and Chloe for all your help and updates throughout the repairs

Clair F
The most professional company I’ve ever encountered. My Skoda was in a small collision, these guys sorted a courtesy car for us, made the car look brand new and went the extra mile to clean it inside and out. Everyone we spoke to was super friendly and the quality of work is outstanding. Highly recommend!
Danny H
I had an accident in my Nissan Qashqai in the snow with severe front end damage . Turners staff were very helpful and friendly and the quality of the repair and paintwork is absolutely superb. I would have no hesitation in recommending them to anyone. Brilliant!
Tony C

Recent body shop. Repairs completed here. Insurance recommended repairer. Service was excellent. Quality repair and professional and quick service from all including recovery driver and reception. Will return if I need body shop services in future. Thank You.

Scott F

I used the online tracker to track my repair and called a couple of times to see how they were getting on. The staff on reception were all so helpful and friendly I cant fault them. They have repaired my car beautifully it looks brand new! Thank you so much Turners, I hope I won’t need you again but if I ever do, I won’t hesitate to use your services! Thank you!

Bethany G

I used Turners recently after having an accident. I found the customer service to be excellent and they kept me informed of what was happening with my car. The work competed was of a high standard and the car was valeted inside and out before being returned to me promptly

Andy U

My car went into Turners for repairs after a none fault accident and they were brilliant from the start. The receptionist was super friendly, the phone was always answered and emails always responded to, you never felt left in the dark. They kept me up to date with my repairs, and it came back to me looking spotless. If I need any bodywork doing I will definitely return.

Joanne A

I had my car repaired by Turners very recently for a no fault insurance repair. The service has been second to none, absolutely fantastic. Everyone that I dealt with on the phone was really informative and friendly. The repairs were completed in the time frame given, and replacement car provided and dropped off to my door. They picked up my car to take to the garage and all was dealt with very smoothly. They’ve done a brilliant job. 100% recommend.

Gem P
I want to say thank you to Kirk who dealt with my Volvo V40 –  you have done a phenomenal job. I know how hard it can be to match reds perfectly it is a very hard colour. I also want to say a warm hearted thank you to the lady on the reception desk who was also exceptionally professional and so lovely to speak to.
Lexie B