About Us
About Turners Accident Repair
Turners, a family run accident and repair business established in 1969, is the trusted partner for many of the UK’s major insurance companies and fleet operators for their vehicle accident repair provision. With purpose built, high-tech bodyshops and investment in the very latest vehicle repair techniques and ideologies we ensure a fast and efficient service to all of our customers.
Since Terry Turner started the business in 1969, Turners Accident Repair has earned an enviable reputation for delivering quality vehicle repairs with an outstanding trustworthy service to our customers across all of our sites. The business is now run by Stuart Turner who took over when his dad, Terry, retired, and works alongside his own son, Tom, who is also a company director.
A Reputation 50 Years in the Making
Repair Tracking
Using a mix of both modern and traditional systems, we give our customers the choice on how they want contact throughout their repair journey, be that regular updates via the telephone, text messages or emails, or provide them with online tracking facilities to action themselves if this is the method they prefer.
Complaint Management
Complaint management is something we’re proud of even though complaints are an exception to our business, not the norm, we log and track all complaints that come through our business and welcome them as a tool to improve and develop the services we offer. We aim to resolve any complaints as swiftly as possible.
Customer Surveys
We conduct surveys at the end of every repair for customers who have provided us with their email addresses and record and monitor all comments and scores to help us further develop and grow our business.
Our Team
Our team pride themselves on the quality and speed of repairs
With our committed and dedicated teams, who all have a vested interest in the success and development of our business, we pride ourselves on the longevity of our corporate client contracts and the outstanding levels of workmanship we provide.
Turners Accident Repair hold BS 10125 and all of our technicians are fully ATA or NVQ accredited.
Turner’s CSR
Corporate Social Responsibility
Customer Service
We pride ourselves in providing an outstanding service to our customers
Our excellent customer service programme and sophisticated operating system enables us to provide our customers with a service that’s second to none.
“Fantastic service .Invisible repairs done. I was kept informed on progress throughout. The whole process was very satisfactory following a disturbing no fault accident.”
“Great level of service and communication. Tuners kept me informed at all times what was happening which is quite rare these days. The standard of my repairs are flawless. Highly recommend them.”
“Superb workmanship, customer service shame I had a bump to experience turners, shame they don’t service cars too!”
“Had my car repaired here and it was a really quick turnaround to say some parts needed to be ordered from Germany. I needed a new rear bumper, rear door, side skirt, rear wing and a wheel refurbishing. When they had completed all of the work it had been washed and valeted to a very high level and it was like getting into a new car with the quality of work that has been done. Hopefully I don’t need them again but if I did, I know where to go.”
“The Sheffield branch have done an excellent job of repairing my mini. Kirsty in particular has been extremely helpful in getting my car back to me, even sending me a video of my car being delivered home, definitely gone above and beyond expectations, thank you.”
