Vehicle Damage Assessor – Selby

We have a new amazing job vacancy at our Selby branch.

Due to increased volumes a new vacancy has arisen for an additional Customer Service Advisor within our busy accident repair centre, location in Selby.

Main purpose of Job:
  • To undertake vehicle estimates on all makes of motor vehicles in a safe and thorough manner, achieving the highest-possible standards of workmanship.
  • In the absence of a prescribed repair method the VDA is to confirm and document with the appropriate Technician a repair method; to assess the cost of repairing the vehicle in accordance with the prescribed repair method.
Key Objectives and Tasks:
  • Ensure that each estimate is reviewed with the opportunity to upsell extra repair or servicing work and communicate the proposal to the customer.
  • Have knowledge of repair methodology to manufacturers standards able to utilise Thatcham Escribe or Manufacturers Technical Data.
  • Have knowledge of Manufacturers Vehicle Safety features and construction method, especially with regard to UHSS and Aluminium.
  • Ensure that the estimate details are professionally generated via Audatex, Glassmatix etc, and submitted for authorisation as required.
  • Have the ability negotiate effectively with insurance assessors, engineers & customers.
  • Ensure that the estimates details developed are accurately loaded onto the Autoflow Management System.
  • Ensure that all repair job times, materials, labour and costings are recorded accurately and in full.
  • Ensure that the agreed repair and PAS125 Scope of Repair can be clearly described to the customer and the relevant insurance assessor.
  • Ensure that all external telephone calls are answered with the corporate greeting.
  • Follow the company customer handling processes and ascertain the customer’s requirements.
  • Ensure that customers are greeted in a professional manner, and the estimator formally introduces the company.
  • Ensure that all customers’ data is effectively captured and recorded in a legible format onto the manual estimate sheet.
  • Be aware of current department processes and suggest improvements to increase efficiency and service.
  • Support the development and implementation of strategies to improve profitability and efficiency.
  • Meet all deadlines as set by Managing Director and the General Manager and company procedures.
Experience, Qualifications and Training:
  • Thorough understanding through experience and training on the repair and body repairing techniques of vehicles to industry standards and customer requirements.
  • Up-to-date knowledge of vehicle and consumer legislation and trade practices.
  • Technical qualifications as required to carry out your duties in line with expectations, IMI VDA Certification.
  • Ability to manage and administer your time to achieve Company set parameters and efficiencies.
  • Able to work within a team to achieve objectives and high levels of customer satisfaction.
  • 40 hours per week, plus additional hours when required
  • Excellent Salary dependent on experience
  • Monthly bonus based on average invoiced hours, plus potential bonus on retail sales
  • Workplace pension
  • Death in service after 3 months service
Questions about the role? Email